Privacy Policy
Last updated: January 2026
1. Introduction
Ice Stamps is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
2. Information We Collect
We collect information you provide directly to us, including:
- Name and contact details (email address, phone number, delivery address)
- Payment information (processed securely through Stripe)
- Design files and specifications for your custom ice stamp
- Communication history with our support team
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order status
- Send design proofs for approval
- Provide customer support
- Send marketing communications (with your consent)
- Improve our products and services
4. Data Security
We implement appropriate security measures to protect your personal information. Payment details are processed through Stripe and are never stored on our servers. We use SSL encryption to protect data transmission.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are retained for 7 years for accounting purposes.
6. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
7. Third-Party Services
We use trusted third-party services including Stripe for payments and Royal Mail/courier services for delivery. These services have their own privacy policies governing their use of your data.
8. Contact Us
For any privacy-related questions or to exercise your rights, please contact us at privacy@icestamps.co.uk.
Ice Stamps
Kingsditch Trading Park
GL51 9NY