Question 1

What is an ice stamp?

Accepted Answer

An ice stamp is a precision-made brass tool used to emboss a logo, initials, or design directly onto crystal-clear ice cubes. The heated stamp melts a shallow impression into the ice, creating a branded effect that's perfect for cocktails, events, and premium hospitality.

Question 2

How do custom ice stamps work?

Accepted Answer

Our ice stamps are made from solid brass, which conducts heat quickly and evenly. You warm the stamp briefly in hot water (or hold it at room temperature for a few seconds), then press it firmly onto a clear ice cube for 2-3 seconds. The heat transfer creates a clean, crisp impression of your design.

Question 3

What type of ice works best?

Accepted Answer

Clear, dense ice cubes produce the best results. We recommend using large format ice moulds (2 inch / 50mm cubes or larger) made from filtered or distilled water. Cloudy or standard freezer ice will still work, but the impression may be less visible.

Question 4

How long does the embossed design last?

Accepted Answer

The impression is designed to be most visible at the moment of serve, creating a striking visual impact as the drink is presented. On clear, dense ice, the design remains visible long enough to be noticed, photographed, and enjoyed before naturally softening as the drink is consumed.

Question 5

Can I upload my own logo?

Accepted Answer

Yes, you can upload your own logo, monogram, or custom design. We accept common file formats including PNG, JPG, SVG, and PDF. For best results, provide a high-resolution file with clean lines. Our team will review your design and may suggest adjustments to ensure it stamps clearly.

Question 6

How long does production and delivery take?

Accepted Answer

Once you approve your design proof, production takes 3-5 business days. UK standard delivery (free) then takes 5-7 business days. Express and international options are available at checkout. We'll send you a tracking number once your order ships.

Question 7

Is the preview exactly how it will look on the ice?

Accepted Answer

We will send you a proof within 24 hours of your order (usually within 2 working hours). The appearance on ice will vary depending on ice clarity, temperature, and technique. Your stamp won't go into production until you approve the proof, and our team is available to advise on design optimisation.

Question 8

What sizes are available?

Accepted Answer

We offer three standard sizes: Small (38mm / 3.8cm) for subtle, refined impressions on smaller ice; Standard (50mm / 5.0cm) as the most popular all-around size for cocktails and whisky; and Large (63mm / 6.3cm) for premium bars and large-format clear ice. Custom sizes are available on request.

Question 9

What materials are the stamps made from?

Accepted Answer

Each ice stamp features a solid brass head for excellent thermal conductivity and durability, paired with your choice of handle: natural beech wood for warmth and elegance, stainless steel for modern durability, or brass to match the stamp head. The stamping surface is mirror-polished to ensure crisp, clean impressions.

Question 10

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. UK delivery is free on all orders. International shipping costs are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties and taxes.

Question 11

Can I order multiple stamps with different designs?

Accepted Answer

Yes, you can order multiple stamps with different designs in a single order. Each design will go through the proof approval process separately to ensure you're happy with every stamp.

Question 12

What if I'm not happy with my stamp?

Accepted Answer

As each stamp is custom-made to your specifications, we cannot offer refunds for change of mind. However, if your stamp arrives damaged, defective, or doesn't match your approved proof, we'll replace it or issue a full refund. Please contact us within 14 days of delivery.

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